Definition & Meaning of "courtesy call"

What is a "courtesy call"?

A courtesy call is a phone call or visit made to show respect or goodwill, often as a polite gesture or to check on someone's well-being. In business settings, it may involve checking in with a client or customer to ensure they are satisfied with a product or service. Courtesy calls are typically not intended to sell anything, but rather to maintain a positive relationship and show attentiveness. They are often brief and are done to convey professionalism and care.