Web chat is a form of online communication that allows people to send and receive real-time messages through websites or apps. It is commonly used for customer support, where users can chat with a company representative to ask questions or resolve issues. Web chat can also be used for personal or group conversations, often through messaging platforms embedded within websites. This type of communication is convenient because it allows immediate interaction, making it faster than email or other forms of communication. Web chat is increasingly popular for both business and personal use.

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