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Web chat
What is "web chat"?
Web chat is a form of online communication that allows people to send and receive real-time messages through websites or apps. It is commonly used for customer support, where users can chat with a company representative to ask questions or resolve issues. Web chat can also be used for personal or group conversations, often through messaging platforms embedded within websites. This type of communication is convenient because it allows immediate interaction, making it faster than email or other forms of communication. Web chat is increasingly popular for both business and personal use.
Example
Customer support is available 24/7 through the web chat feature on their website.
The students used web chat to collaborate on their group project remotely.
He engaged in a web chat with technical support to troubleshoot his computer issue.

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