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the quality and quantity of service provided to users, typically measured in terms of performance indicators such as speed, reliability, and accessibility
What is "level of service"?
Level of service refers to the overall quality and performance of a service, whether it is public transportation, retail, or any other type of service. It evaluates how well the service meets the needs and expectations of users, focusing on aspects such as efficiency, reliability, comfort, and accessibility. A higher level of service typically means that customers or users experience fewer issues, quicker responses, and greater satisfaction. This measure helps organizations assess their performance and make improvements to better meet customer needs.
