Conversation analysis

/kɒnvəsˈeɪʃən ɐnˈaləsˌɪs/

/kɑːnvɚsˈeɪʃən ɐnˈæləsˌɪs/

a sociolinguistic research approach that analyzes naturally occurring conversations to uncover the underlying organizational patterns and interactive processes through which meaning is collaboratively constructed

Examples

1. Conversation analysis then: what do we do?

2. I've done lots of work on things like police interrogations of suspects, commercial sales calls, a whole bunch of other kinds of workplace encounters, but I'm going to show you just one example of the power of conversation analysis to identify things that may work or may not work in encounters.