Definition & Meaning of "helpline"

What is a "helpline"?

A helpline is a service that provides assistance or support to individuals who need help with specific issues, such as health problems, technical support, or emergency situations. It is usually available by phone, but can also be accessed online or through other communication channels. Helplines are staffed by trained professionals who offer advice, guidance, or direct assistance. They are often set up by organizations, government agencies, or businesses to help people quickly resolve problems or get the information they need. Helplines are typically available 24/7 or during business hours, depending on the service.