Definition & Meaning of "switchboard"

What is a "switchboard"?

A switchboard is a device or system used to manage telephone calls by connecting and directing them to the appropriate lines or extensions. In older telephone systems, switchboards were operated manually by an operator who plugged and unplugged phone lines to connect calls. Modern switchboards are electronic and automate the process, managing call routing and distribution for businesses or service providers. Switchboards are commonly used in offices, hotels, and large organizations, allowing multiple lines to be handled at once, ensuring that calls reach the correct person or department efficiently.